Refund policy
Return Policy
At Áella Jewelry, we want you to be completely satisfied with your purchase. If you're not, we're here to help. Our return policy is designed to be straightforward and hassle-free.
30-Day Return Period
You have up to 30 days from the date of purchase to initiate a return for any item that doesn't meet your expectations. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Contact Us First
Before sending an item back, please contact us at info@aelladesignjewelry.com to inform us about the return. Provide your order number and the reason for the return. This step helps us ensure a smooth return process and allows us to assist you promptly.
Return Address
Ship your item(s) to the following address:
Before sending an item back, please contact us at info@aelladesignjewelry.com to inform us about the return. Provide your order number and the reason for the return. This step helps us ensure a smooth return process and allows us to assist you promptly.
Return Address
Ship your item(s) to the following address:
Áella Jewelry Returns
C/O Christina Diavati
SEGEPARKSGATAN 4, LGH 1301
212 50, Malmö, Sweden
Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to your original method of payment within a reasonable timeframe.
Exclusions
Please note that custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.
Contact Us
If you have any questions about our return policy, don't hesitate to contact us at info@aelladesignjewelry.com. Your satisfaction is our priority, and we're here to assist you.
*Note: This return policy is subject to change without notice. Please refer to our website for the most up-to-date policy when making a return.*
212 50, Malmö, Sweden
Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service for your return.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, a refund will be processed to your original method of payment within a reasonable timeframe.
Exclusions
Please note that custom-made or personalized items may not be eligible for return unless they arrive damaged or defective.
Contact Us
If you have any questions about our return policy, don't hesitate to contact us at info@aelladesignjewelry.com. Your satisfaction is our priority, and we're here to assist you.
*Note: This return policy is subject to change without notice. Please refer to our website for the most up-to-date policy when making a return.*