Shipping policy

Shipping Policy

Last updated: 30 August 2023

Free Worldwide Shipping with Tracking Number

At Aella Jewelry, we are excited to offer free shipping with a tracking number on all orders to destinations worldwide. We strive to provide a seamless and satisfying shopping experience for our customers, and this includes ensuring that your orders are safely delivered to your doorstep.

Order Processing Time

Once your order is placed, please allow 1-3 business days for us to process and prepare your items for shipping. During high-demand periods, processing times may be slightly longer, but we will always keep you informed.

Shipping Timeframes

The estimated shipping time varies depending on your location:

- Domestic Orders: For orders within Sweden, you can expect to receive your package within approximately 1-3 business days from the date of shipment.

- International Orders: For orders shipped to destinations outside Sweden, delivery typically takes between 5-14 business days, depending on your location and customs processing times.

Please note that unforeseen delays such as customs processing, weather conditions, or other factors beyond our control may impact the delivery timeframe.

Tracking Information

As part of our commitment to providing a smooth shopping experience, we provide a tracking number for every order. Once your order is shipped, you will receive an email with your tracking information. You can use this tracking number to monitor the progress of your shipment as it makes its way to you.

Customs and Import Duties

For orders shipped out the EU, please be aware that your package may be subject to customs and import duties. These charges are determined by your country's customs regulations and are the responsibility of the recipient. We recommend checking with your local customs office to understand the potential charges that may apply to your order.

Order Status and Support

You can always check the status of your order by logging into your account on our website. If you have any questions or concerns about your order, our dedicated customer support team is here to assist you. Feel free to reach out to us at aelladesignjewelry@gmail.com and we'll be happy to help.

Note:

- Shipping times and availability may be affected by factors beyond our control, such as holidays, customs delays, or natural disasters.
- Our shipping policy is subject to change without notice. For the most up-to-date information, please refer to our website.

Thank you for choosing Aella Jewelry. We look forward to delivering exquisite pieces of jewelry to you, wherever you are in the world.